The Inbound Calls page is where you connect the phone numbers you own to the AI agents you have built. By creating Dispatch Rules, you dictate exactly which agent answers the phone when a customer dials a specific number.
Agni Inbound Calls Dashboard

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How Inbound Routing Works

When someone calls one of your Agni phone numbers, the platform checks your dispatch rules to determine which agent should answer. The connection happens in under 300ms — the caller hears the agent’s welcome message almost instantly. 
Caller dials your number
  -> Agni looks up dispatch rule for that number
  -> Routes to the assigned AI agent
  -> Agent picks up and speaks the welcome message
  -> Conversation begins

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Create an Inbound Route

Setting up a new dispatch rule takes only a few clicks. Once configured, inbound calls are routed immediately with zero delay.

Assign to AI Agent

Click the Select an agent dropdown to choose the specific AI assistant you want to handle the incoming calls. This list populates from the agents you have created in your workspace.

Route From Number

Click the Select a phone number dropdown to choose the inbound line. This list includes any numbers you have purchased or imported via the Phone Numbers page.

Create Dispatch Rule

Click the + Create Dispatch Rule button to activate the route. Your agent is now live and will answer any calls made to that number instantly.
1-to-1 Mapping: Each phone number can only be routed to a single agent at a time. If you need to change the agent handling a number, delete the existing dispatch rule first, then create a new one.

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Active Dispatch Rules

Once created, your routes will appear in the Active Dispatch Rules section. This list provides a clear overview of all your live connections:
  • Phone Number — The inbound number being routed.
  • Agent — The AI agent assigned to answer calls.
  • Status — Whether the route is active and working.
  • Actions — Delete the rule to disconnect the routing.
If you manage a large fleet of numbers for different campaigns or clients, use the Search numbers… bar to quickly locate specific routing configurations.

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Common Patterns

The simplest setup. Buy a number, assign it to an agent, and you’re live. Ideal for a single product line or department.
Buy separate numbers for sales, support, and billing. Create a dispatch rule for each, routing to specialized agents with different prompts and tools.
Use unique phone numbers for different marketing campaigns or ad channels. Route each to the same agent but use dynamic variables to track which campaign the caller came from.

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Prerequisites

Before creating dispatch rules, make sure you have:

At least one agent

Create and test an agent before routing live calls to it.

At least one phone number

Purchase or import a phone number to use as the inbound line.

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API Reference

To manage phone numbers and agents programmatically, refer to the following API endpoints:

Telephony API

List, buy, and manage the phone numbers available for routing.

Agent API

Retrieve the list of your configured AI agents to use in dispatch rules.